Privacy Policy

1. Data Controller

DKS Homemade Artisan Charcuterie Ltd is the data controller for the personal information you provide through our website. If you have any questions about this Privacy Policy or how we handle your data, please contact us atinfo@dkscharcuterie.co.uk.

2. Information We Collect

We may collect and process the following types of personal data:

• Contact information — name, email address, phone number and delivery address when you submit enquiries through our contact form or place orders.
• Communication data — messages, enquiries and feedback you send to us via email, WhatsApp or our contact form.
• Technical data — IP address, browser type, device information and pages visited, collected automatically through cookies and analytics tools.
• Usage data — how you interact with our website, including time spent on pages and navigation patterns.

3. How We Use Your Information

We use your personal data for the following lawful purposes:

• To respond to your enquiries and communicate with you about our products and services.
• To process and deliver your orders, including arranging delivery within our service areas.
• To improve our website and services through analytics and customer feedback.
• To comply with legal obligations, including tax and food safety regulations.
• To send marketing communications (only with your explicit consent).

4. Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we process your personal data based on the following legal grounds: Contract — to fulfil orders and provide services you request; Legitimate Interests — to improve our services and respond to enquiries; Consent — for marketing communications and non-essential cookies; Legal Obligation — to comply with applicable laws.

5. Data Sharing

We do not sell your personal data. We may share your information only with trusted third parties necessary to provide our services, including delivery partners and payment processors. All third parties are required to protect your data in accordance with UK data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting or reporting requirements. Order and contact records are typically retained for 6 years in accordance with UK tax law.

7. Your Rights

Under UK data protection law, you have the following rights:

• Right to Access — request a copy of the personal data we hold about you.
• Right to Rectification — request correction of inaccurate or incomplete data.
• Right to Erasure — request deletion of your personal data in certain circumstances.
• Right to Restriction — request restriction of processing in certain situations.
• Right to Object — object to processing based on legitimate interests or direct marketing.
• Right to Data Portability — receive your data in a structured, commonly used format.
• Right to Withdraw Consent — withdraw consent at any time for processing based on consent.

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use, how we use them and how you can manage your preferences, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: